Updating agents

There are two types of agent updates:

  • Upgrade to a standard version of SES Evolution which distributes the new SES Evolution version to the agents.

  • Upgrade to an LTSB version of SES Evolution which enables a patch version to be distributed to agents on workstations with operating systems not supported as standard. For further information, see the SES Evolution product life cycle document.

Once you have updated SES Evolution with the Installation Center or imported an LTSB patch version, you can then apply this version to one or more agent groups via the administration console. If some agents are not connected to the agent handler or if you do not require an automatic update, apply the new version to them manually.

An update should be applied to a group of test agents first, in order to test it. You can then apply it to your production groups.

To downgrade agents to an earlier software version of SES Evolution, ensure that the option Allow downgrading to older version is enabled in Choosing agent update settings.

The Agent groups - Modify privilege is required to update agents.