Getting help on the agent

In the Contact tab, locate the following information:

• Technical support contact: details of the service to get in touch with if you encounter issues with the SES Evolution agent. This information appears only if you have chosen to do so in the configuration of the agent group. For further information, refer to the section Showing Technical support information on agents.
• Information: details about the agent installed on this workstation.

• Request a challenge from your administrator. For further information, refer to the section Resolving issues with challenges.

• Enable Maintenance mode if you need to disable self-protection on the agent to perform maintenance operations. Administrator privileges are required. For further information, refer to the section Understanding self-protection on agents and performing maintenance operations.

WARNING
If Maintenance mode is enabled, it must be disabled as soon as maintenance operations are over by clicking on Disable in the agent interface. This will restore self-protection and security on the workstation. In addition, the agent’s automatic updates are suspended when Maintenance mode is enabled.

• Export logs that have not yet been sent to the agent handler because the agent was disconnected from the network, for example.

To form a diagnosis, refer to the section Diagnosing issues on agents.

Agents’ logs can be read in the Events tab of each agent's interface. For further information, refer to the section Viewing logs in the agents’ interface.

The log levels that will be sent to the agent can be configured. For further information, refer to the section Configuring log management.

Agent’ logs can also be read on the administration console and the syslog server, if you have configured one.