Showing Technical support information on agents

The information shown in the tab Help and support > Contact can be customized in the agent's interface.

  1. In an agent group’s Settings tab, go to the Help and support section.
  2. Enter the description that you want to display in the header of the Contact tab in the Help and support tab of the agent’s interface, e.g., “If you encounter issues with SES Evolution, feel free to get in touch with the IT department”.
  3. Enter the E-mail address, Telephone number and Website of the department that manages technical support for SES Evolution.