Sending system log alerts by email

You can configure SES Evolution to send email alerts to recipients of your choice. Alerts are triggered by certain logs generated on SES Evolution backoffice components.

You must first configure an SMTP server. For more information, refer to Configuring an SMTP server.

You must hold the Email Notifications-Modify permission to configure the sending of alerts.

To send e-mail alerts:

1. In the Backoffice > System menu in the administration console, go to the Email Notifications tab.

2. Click on Edit in the upper banner.

3. In the System log alerts area, click on Add rule.
   The rule creation wizard opens.

4. Enter the rule settings:

   • Rule name.

   • E-mail subject prefix that the recipient will receive. By default, the subject of the e-mail begins with SES EVOLUTION. The prefix allows you to apply a specific process to SES Evolution alert e-mails in your mailbox.
   • Log types for which you want to trigger alerts from the SES services, Databases, and External services categories.
5. Click on Next.

6. In the field at the bottom of the screen, enter the e-mail address of the user who will receive the alerts, select the language, then click on Add.

7. Add more e-mail addresses if you wish to send alerts to several recipients.

8. Click on Create.
   The rule is added to the table in the System log alerts area.

9. Add other rules if necessary.
   

When system components generate logs corresponding to the rules, an email alert is sent.

You can disable or enable rules again by clicking on the checkbox in the Enabled column. The action buttons to the right of a rule can be used to duplicate or delete it.

You can temporarily stop emails being sent by disabling the Enable notifications option.

SES Evolution can also be used to send email alerts for agent logs or all dashboard content. For more information, see Sending agent logs alerts by e-mail and Sending dashboard indicators by e-mail.