Sending agent logs alerts by e-mail

You can configure SES Evolution to send e-mail alerts to recipients of your choice. Alerts are triggered by some logs generated on SES Evolution agents.

You must first configure an SMTP server. For more information, refer to Configuring an SMTP server.

You must hold the Email Notifications-Modify permission to configure the sending of alerts.

To send e-mail alerts:

1. In the Backoffice > System menu in the administration console, go to the Email Notifications tab.

2. Click on Edit in the upper banner.

3. In Agent logs alerts, click on Add a rule.
   The rule creation wizard opens.

4. Enter the rule settings:

   • Rule name.

   • E-mail subject prefix that the recipient will receive. By default, the subject of the e-mail begins with SES EVOLUTION. The prefix allows you to apply a specific process to SES Evolution alert e-mails in your mailbox.
   • Frequency with which you wish to send e-mails containing alerts, from one minute to 24 hours. E-mails will be sent when the agent reconnects to the agent handler.
   • Log attributes for which you wish to trigger alerts.
   • Log severity levels for which you wish to trigger alerts.
5. Click on Next.

6. In the field at the bottom of the screen, enter the e-mail address of the user who will receive the alerts, select the language, then click on Add.

7. Add more e-mail addresses if you wish to send alerts to several recipients.

8. Click on Create.
   The rule will be added to the table in Agent logs alerts.

9. Add other rules if necessary.
   

During the specified duration, if agents generate logs that match the rules, an e-mail alert will be sent.

You can disable or enable rules again by clicking on the checkbox in the Enabled column.

You can temporarily stop sending activity reports by disabling the Enable notifications option.

SES Evolution can also be used to send dashboard content by e-mail. For further information, refer to the section Sending dashboard indicators by e-mail.