Authenticating with a TOTP

Once the TOTP solution is configured, users required to use TOTP authentication and who are enrolled must use a TOTP to authenticate. Users who are not yet enrolled must first follow the TOTP enrollment procedure.

  1. Go to the portal or launch the app on which you are authenticating.

  2. Enter your user name and password as usual.

  3. Open your Authenticator to obtain a TOTP. Check that you are authenticating on the right SNS firewall. As a reminder, the same TOTP cannot be used twice for two consecutive authentications.

Authenticator screen

  1. There are two ways to use the TOTP, depending on the portal or app in question:

    • When there is a specific field to fill in. It may be named "multifactor authentication", "2FA", "Code" or "OTP". This is especially the case with the captive portal, web administration interface and SN SSL VPN Client app.

    • When there is no specific field. The TOTP and the usual authentication password must be concatenated. This is especially the case for the console, SSH, SN VPN Client Standard apps and the SN VPN Client Exclusive.

    Depending on your use case, enter the TOTP (still valid) in the specific field or concatenate it to your usual password, then sign in.

Connection window to the captive portal of the SNS firewall, in which the TOTP must be entered

Connection window to the captive portal of the SNS firewall, in which the TOTP must be entered

Connection window to the SN SSL VPN Client, in which the TOTP must be entered

Connection window to the SN SSL VPN Client, in which the TOTP must be entered