Preparing a standard installation

Follow the recommendations below for a standard installation of your SES Evolution environment:

• Active Directory, DNS and network configurations must be prepared in advance, before installing SES Evolution.

• The backend component and agent handlers can be installed on machines that belong to different Active Directory domains. For further information, refer to Installing SES Evolution servers on different Active Directory domains.

• The backend servers and agent handlers must not be installed on a domain controller.

• If you have more than 50,000 agents, we recommend that you set up Windows NLB (Windows load-balancing mechanism) on machines that host backend servers to form a cluster that will guarantee redundancy and load balancing. For further information, refer to the Ensuring service continuity section.

• We recommend that you run the Installation Center on machines in the following sequence:

  1. Servers that host administration and log databases,
  2. Servers that host the backend component,
  3. Servers that host the agent handler,
  4. Servers or workstations that host the administration console.

• We recommend that you set up redundancy for all backoffice components. For further information, refer to the Ensuring service continuity section.