Collecting diagnostic data

By default, the only solution to collect diagnostic data on user workstations that cause issues is the challenge. For further information, refer to the section Running a diagnostic.

However, an agent group can be configured to allow a workstation administrator to run a diagnostic without a challenge.

1. In an agent group’s Settings tab, go to the Collecting diagnostic data section.
2. Enable the Allow‎ collection of diagnostic data setting and click on Save.
3. Deploy the configuration in the environment to apply the new configuration.

For further information on diagnostics, refer to the section Troubleshooting issues.