Troubleshooting issues

When backoffice components (backend server, agent handler and administration console) or SES Evolution agents do not function normally, Stormshield Technical support may suggest that you use the troubleshooting tool provided with the solution. This tool collects data concerning the component causing issues and the workstation's system. Technical support has a tool to analyze this data, which is compiled in the form of a diagnostic package, and can therefore locate the cause of the issue.