Choosing the agent handler groups assigned to agents

You can choose the agent handlers to which agents in a group must connect to send their information and retrieve various updates. If your infrastructure is spread out over several physical sites, it may be useful to distribute agent groups to the closest agent handlers.

Agents that are not associated with any agent handlers are known as standalone agents. All of their updates must be performed manually by generating an installer and running it on agents, in the same way as during their initial deployment. For further information, refer to Installing agents on workstations.

  1. In an agent group’s Software tab, go to the Agent handlers section.
  2. In Default agent handler group, add the agent handler group(s) to which the agents of this agent group must connect.
  3. In Backup agent handler group, add the agent handler group(s) to which the agents can connect if default groups fail.