Creating the security administrator account

WARNING
This section applies to the “Internal PKI” usage mode only.
In “External PKI” mode, the recovery system is provided by your PKI solution and the helpdesk (lost password) is provided by your identity management solution.

In SDS Encryption Portal, the first user account created becomes a helpdesk and recovery account, and its owner is the security administrator. This account is essential for proper solution operation and security and cannot be deleted.

The roles of the security administrator are the following:

• Helpdesk: assigns a new password to users who have forgotten their passwords or if password confidentiality has been compromised,

• Recovery: Provides one user with access to all the protected documents of another user, in case the latter leaves the organization without decrypting their data, for example.

To create the first user account, see Creating an individual user account.

For more information, see the Helpdesk and recovery section of the Architecture and Security guide.

The security administrator can also delegate these roles to other users. For further information, see Managing users.

NOTE
If the security administrator is also a user of the portal, they must create an account with an email address different from the administrator account to use it.