Diagnosing and troubleshooting the most frequently encountered issues

Identifying ports assigned to a user

From the web administration interface

In Monitoring > Monitoring > Users, scrolling over the line corresponding to a user connected via the TS agent method will show a tool tip with the ports assigned to this user.

From the firewall's console

The command sfctl -s user -H name=<username> -v lists the ports assigned by the TS Agent to a particular user.

EXAMPLE

The Microsoft Active Directory server sends the TS Agent the NetBIOS name on the domain instead of the FQDN

The Microsoft Active Directory server may sometimes send the TS Agent the NetBIOS name on the domain instead of the FQDN (e.g., MYDOMAIN instead of mydomain.org).

To allow the firewall to associate the reference Active Directory, it is possible to link the NetBIOS name to the FQDN on the domain using the CLI/Serverd command sequence:

CONFIG AUTH NETBIOS FQDN ADD NETBIOS=<netbiosname> FQDN=<fqdn>
CONFIG AUTH ACTIVATE.

EXAMPLE
CONFIG AUTH NETBIOS FQDN ADD NETBIOS=documentation FQDN=documentation.org
CONFIG AUTH ACTIVATE

NOTE
Up to 5 NETBIOS/FQDN links can be declared on the same firewall.

More information about the command CONFIG AUTH NETBIOS FQDN.