Troubleshooting

This section lists several issues that are frequently encountered when using the TS Agent. If the issue you encounter cannot be found in this section, we recommend that you refer to the Stormshield knowledge base.

The Microsoft Active Directory server sends the TS Agent the NetBIOS name on the domain instead of the FQDN

• Situation: The Microsoft Active Directory server may sometimes send the TS Agent the NetBIOS name on the domain instead of the FQDN (e.g., MYDOMAIN instead of mydomain.tld).

• Solution To allow the firewall to associate the reference Active Directory, you need to map the NETBIOS name to the FQDN on the domain.

  Up to 5 NETBIOS/FQDN links can be declared on the same firewall, by using the CLI/Serverd command sequence:

  CONFIG AUTH NETBIOS FQDN ADD NETBIOS=<netbiosname> FQDN=<fqdn>
  CONFIG AUTH ACTIVATE

EXAMPLE
CONFIG AUTH NETBIOS FQDN ADD NETBIOS=STORMSHIELD FQDN=stormshield.eu
CONFIG AUTH ACTIVATE

More information about the command CONFIG AUTH NETBIOS FQDN.

Users are unable to log back in after restarting the RDS/Citrix server

• Situation: Restarting the RDS/Citrix server while users are connected through the TS Agent method may prevent such users from logging back in later.

• Solution Restart the RDS/Citrix server again to fix this issue.