Introduction

 

As part of the SECURE RETURN option, under certain conditions, Stormshield allows users to remove and keep the data storage medium for confidentiality reasons.

This document sets out the phases associated with this operation for products in the Stormshield Network range.

 

This procedure is particularly important in the case of Return Material Authorization (RMA).

For more information on reporting and tracking an exchange of equipment, please refer to the Reporting and following up on hardware returns (RMA) documentation in the MyStormshield Customer/Partner area.

 

Date	Description
December 8, 2025	SN-XS-Series-170, SNi10, SN-L-Series-2200, SN-L-Series-3200, SN-XL-Series-5200 and SN-XL-Series-6200 models added Change in procedure for SN-M-Series-520 and SNxr1200 models.
November 14, 2023	Add link to RMA procedure
July 20, 2023	SN-S-Series-220, SN-S-Series-320, SN-M-Series-520, SN-M-Series-720, SN-M-Series-920 and SN1100 models added