Integrity of the product

Seals and labels on the packaging

Every firewall is delivered in a cardboard box sealed with one or two warranty seals. A label on the packaging indicates information that identifies the product it contains and its version. Check that this information matches your order.

Seals

Every firewall is sold in a closed cardboard box sealed with a"STORMSHIELD QUALITY SEAL".

IMPORTANT
If this seal is missing or has been tampered with, contact your distributor as soon as possible to find out why the packaging has been opened.
Figure 1: "Stormshield Quality seal" label

Identification labels

These labels indicate the information relating to the firewall (product reference, part number, serial number, software version installed, etc). Check that this information matches your order. You can also check whether the version installed has been certified.
Figure 2: Product labels on the cardboard box

Labels on the product

Warranty label

A warranty label is pasted on all firewalls. Once this label is torn, the warranty will be void.
Figure 3: Warranty label

Serial number label 

This label displays your product's serial number and registration password. It is pasted on:

  • The underside of SN160, SN160W, SN210, SN210W, SN310, SN-XS-Series-170, SN-S-Series-220, SN-S-Series-320, SN2100, SN3100, SN-L-Series-2200, SN-L-Series-3200, SN-XL-Series-5200, SN-XL-Series-6200 and SNi10 models,
  • The back of SN510, SN-M-Series-520, SN710, SN910, SN-M-Series-720, SN-M-Series-920, SN1100, SN6100 and SNxr1200 models,
  • The side of SNi20 and SNi40 models.

Figure 4: Serial number label

IMPORTANT
Take note of your registration password (1) and your serial number (2). You will be asked for these during the installation and registration of your product.

Product label

This label, found on your product, provides information relating to the firewall, such as the part number and the product's electrical power characteristics.

Figure 5: Product label