Registering the firewall

After registering your firewall, you have to activate its Stormshield maintenance contract. If the firewall is not registered within three months from the billing date, it will be automatically activated.

Finding the firewall’s registration password and serial number

To register your firewall, you will need its registration password and serial number (SN). You can find these on the label pasted on the firewall.

Serial number and registration password label

Registering the firewall from the MyStormshield personal area

Once you have gathered all this information, you can register your firewall in the MyStormshield personal area, where you can associate your firewall with your MyStormshield account. The registration process varies depending on whether you already have an account.

Your firewall will be registered when your account is created. To do so, go to the connection page of the MyStormshield personal area and click on Create an account/register a product.

Next, continue according to the option that applies to you:

  • Stormshield client and end user:
    1. Create a new client account.
      Complete the steps until the account is created and the firewall is registered.
  • Stormshield partner and reseller:
    1. Create a new partner account.
      Complete the steps until the partner account is created. During these steps, you will not be able to register your firewall on this account.
    2. Next, create a new client account.
      Go back to the connection page of the MyStormshield personal area and start creating a new client account.
      Complete the steps until the account is created and your firewall is registered. Ensure that you set up authorization for co-management to allow your partner account to co-manage your client account.

For further information, refer to the guide on Creating an account and registering a product.


  1. Log in to your MyStormshield personal area.

  2. Go to Product > Register a product.

  3. Click on Register SNS product.

  4. Fill in the required information until the firewall is registered.

If your company does not appear in the Associated company field and you are a Stormshield partner and reseller, you probably do not yet have:

  • A client account allowing you to register products,

  • Authorization for co-management between your client and partner accounts.

For further information, refer to the guide on Registering products.