The various privacy regulation compliance scenarios are covered by SNS features. In both examples described below, the client has decided to delegate the configuration and maintenance of the firewall to a service provider.
Modifying the firewall’s configuration
Take for example a client who asks his service provider to modify the configuration of his firewall.
The operator who makes these changes does not have access to any private data: all user names, source IP addresses, host names, etc., are hidden.
Troubleshooting a network issue
Take for example a client who asks his service provider to resolve a network issue.
The operator must be entitled to full access to logs in order to troubleshoot effectively. He must therefore request a temporary access ticket from his supervisor, who will then issue one in the form of a 16-digit code. The operator then proceeds to resolve the issue before releasing the temporary ticket. All actions that the operator performs will be recorded and can be monitored.