Use case

The various privacy regulation compliance scenarios are covered by SNS features. In both examples described below, the client has decided to delegate the configuration and maintenance of the firewall to a service provider.

Modifying the firewall’s configuration

Take for example a client who asks his service provider to modify the configuration of his firewall.

The operator who makes these changes does not have access to any private data: all user names, source IP addresses, host names, etc., are hidden.

Troubleshooting a network issue

Take for example a client who asks his service provider to resolve a network issue.

The operator must be entitled to full access to logs in order to troubleshoot effectively. He must therefore request a temporary access ticket from his supervisor, who will then issue one in the form of a 16-digit code. The operator then proceeds to resolve the issue before releasing the temporary ticket. All actions that the operator performs will be recorded and can be monitored.