Allowing operators full access to logs

Where necessary, you can issue access tickets to operators in order to allow them to view private data contained in logs, on a temporary basis.

  1. Log on to the web administration interface using a supervisor account (i.e., an administrator with Access to private data and Management of access to private data privileges.
  2. In the module Configuration > System > Administrators, click on Ticket management, then on Add a ticket.
  3. In the Ticket configuration window, enter the dates and times to and from which the ticket remains valid.
  4. Click on Create, then on Apply.
  5. In the Code for access to private data column, copy the code by clicking on the icon.
  6. Give the operator the 16-digit code that will allow full access to logs.