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IMPORTANT
SNS 3.x versions have reached End of Maintenance since July 1st, 2024.
We recommend that you update your SNS firewalls to a version with maintenance to guarantee the protection of your infrastructure.

# Ticket management tab

In this table, administrators with the privilege to manage access to private data can create tickets for temporary access to such data.

## The table

This table sets out all information relating to tickets for access to private data. It contains the following columns:

Ticket ID | This is a randomly generated unique ID and corresponds to the first 4 characters of the code to access private data.
Valid from | Date and time from which ticket and its associated access code become valid.
Valid until | Date and time until which ticket and its associated access code remain valid.
Code for access to private data | Randomly generated code. After clicking on Restricted access to logs (upper banner of the web administration interface), the operator must enter this code in order to be able to view the private data found in logs and reports.

## Possible operations

### Add a ticket

To create a temporary ticket for access to private data found in logs and reports, enter the dates and times to and from which this ticket should be valid.

Valid from | In the calendar, select the first day from which the code for access to private data becomes valid. The default value suggested is the current date. Next, select the time from which it becomes valid (granularity of 30 minutes).
Valid until | In the calendar, select the last day on which the code for access to private data stops being valid. The default value suggested is the current date. Next, select the time after which it stops being valid (granularity of 30 minutes).

### Remove

This button allows you to delete a ticket:

1. Select the ticket to delete.

2. Click on Remove.