Resolving issues

Symptom: The serial number of my firewall is VMSNSX00Z0000A0 (default serial number).

Solution: Your Stormshield Network firewall has not been activated. Refer to the Activating the virtual firewall section.

 

Symptom: Some features are not available.

Solutions:

  • Check that the serial number of your firewall is not VMSNSX00Z0000A0. If this is so, this means that your firewall has not been activated. Refer to the Activating the virtual firewall section.
  • Your firewall has been activated. Check your license and the subscribed options by clicking on the System > License menus in the firewall’s web administration interface.