Filter:

Submit Search

# Troubleshooting

Refer to this section for solutions to issues that may arise when managing administrators.

Administrators whose IDs contain accented characters are unable to log in to SMC.

- Situation: When an administrator from an LDAP authentication server uses an ID that contains an accented character, the connection to SMC is denied.

- Cause: When you add an administrator from an LDAP server in SMC with a name that contains an accented character (LDAP DN field), the accent in the SMC ID is not supported.

- Solution: To log in, administrators have to enter their logins without accents.