Troubleshooting
Refer to this section for solutions to issues that may arise when managing administrators.

-
Situation: When an administrator from an LDAP authentication server uses an ID that contains an accented character, the connection to SMC is denied.
-
Cause: When you add an administrator from an LDAP server in SMC with a name that contains an accented character (LDAP DN field), the accent in the SMC ID is not supported.
-
Solution: To log in, administrators have to enter their logins without accents.