Known issues


If you use SDS for C&M with SDS Enterprise 9.2.5, the automatic protection of folders will not work. It is highly recommended not to install this SDS Enterprise version. Version 9.2.5 SP1 fixes the issue.

If you use SDS for C&M with SDS Enterprise, you cannot log in to SDS for C&M using several accounts within the same Windows session.

The SDS for C&M client does not send to the server any logs regarding the application of the policy, even when the policy has been applied.

If you close an SDS for C&M window (e.g., protection, sharing, etc.) during an LDAP query that returns many results, you will not be able to open another window until after the query has expired.

Whenever you delete a user from the local directory, SDS for C&M will not find the user immediately through an LDAP query. You need to open the window one more time (protection, sharing, etc.) and look for the user again.

Unicode characters are not supported for searches in the local address book. Only LDAP searches allow the use of Unicode characters.

If you are using SDS for C&M with SDS Enterprise, the interface remains frozen whenever you log off from SDS for C&M immediately after having modified access to a folder that contains files. This freeze happens due to the verification of certificates. Restart the workstation to resolve this issue.

When automatic file protection is enabled, the "Save as" function cannot be used in the following cases:

  • When saving Microsoft Office files in a synchronized space such as OneDrive or SharePoint.
  • When saving Libre Office files in any type of synchronized space.

After a certificate renewal, the new certificate is not automatically taken into account when editing a protected file. You need to run the wizard again to manage access to the file in order to apply the new certificate.

Windows client only

On Windows Surface tablets with Office 365 installed, silent installations (msiexec /q) may fail on error. In this case, launch a manual installation.

After SDS for C&M has been uninstalled, its icon may remain in the status bar. Restart your workstation so that it no longer appears.

In Microsoft Windows 10, when the Stormshield Data Team module has been installed, tracing with screenshots would stop for several minutes if the option Automatic protection of folders/synchronized spaces has been selected.

In Microsoft Windows 10, file icons which open with a "Tile" application, such as images or PDF files, are displayed in white when the files are shared on a shared space.

macOS client only

Display issues occur with SDS for C&M interfaces when the dark mode theme is enabled in macOS.

On macOS, if SDS for C&M has been shut down, you need to click twice on the pop-up menu to run the action.

In some cases, the SDS for C&M contextual menu does not display in the Finder. To resolve the issue, enable the SDS for C&M Finder extension in the System Preferences, then restart the workstation.

On macOS Mojave 10.14, the SDS for C&M icon is not always displayed correctly in the Dock.

On macOS Mojave 10.14, after the workstation has been restarted, an explorer will display the executable files on SDS for C&M. To work around this issue, in the Dock settings, unselect Show recent applications in Dock. This parameter applies to all applications. For more information, refer to the Stormshield Knowledge Base (authentication required).

When opening SDS for C&M on macOS via Spotlight, the icon in the menu bar is not correctly displayed.

When you protect a locked file locally on macOS, the file is protected but the unprotected version of the file is also kept.

Android application

Shared screen mode is not supported.

The characters + / \ ? are forbidden in the file names.

iOS application

On iOS, icons of Microsoft Word files do not show the name of the .doc or .docx extension.

After Open SSL has been updated to version 1.1.x, AppConnect is no longer supported. On iOS, users' keys can no longer be configured automatically via MobileIron.

The Encrypted folder containing protected files is not synchronized on iCloud, even after you have chosen iCloud in your iOS device's file storage settings.

For further information, look up the Stormshield Knowledge Base (authentication required).