Explanations on usage


The SDS for C&M built-in key management solution cannot be migrated to solutions using external PKIs. The external PKI would not be able to reuse keys.


SDS for C&M may suddenly shut down during keyboard navigation in a shared space's folder view. This is due to a known issue in the Qt framework, for which no fix has been scheduled. For more information, look up the Qt blog and Qt Bugreports.

To uninstall SDS for C&M clients on macOS High Sierra, you need to unselect the Finder extension in the extension manager.

The use of proxies in NTLM authentication between a SDS for C&M macOS client and the SDMC server is not supported. Only Basic authentication is possible via web proxy or secure web proxy.

In External key management mode, the name of the company does not appear in the protection or sharing wizard.

The automatic folder protection feature is not supported when several users are connected on a client workstation within the same session.

SDS for C&M currently does not support Microsoft OneNote files.

When removing a file's protected status, Windows privileges applied to the file will be restricted to the session user only.

In order to modify access to a file, it needs to be closed first.

If users' e-mail addresses contain accented characters, their user accounts will not be created properly.

SDS for C&M does not support the file protocol for automatic proxy configuration by script file (local file on the machine or available on a shared network).

SDS for C&M does not support resolutions lower than 1024x768.

The characters " # % * : < > ? / \ | [ ] are forbidden in file and folder names.

File and folder names may not begin or end with a period.

When a computer is connected to the Internet through a public WiFi network, it is possible that any redirection between the authentication page on the WiFi network and the authentication page on the shared space may alter the request and display an error on the platform's authentication page. You then need to start the sharing operation again.

In the event a protected file in the process of being edited cannot be backed up (e.g. if the file has been deleted or renamed in the meantime, or the file is located on a shared network and the connection has been shut down), the user will need to modify the backup location or rename his file.

Several instances of the same protected Access database (.accdb file) cannot be opened simultaneously if the active content has not be enabled.

SDS for C&M does not manage files' external resources (for example, links in a file to an external image).

Files protected by SDS for C&M and stored on a shared network, while in the process of being modified by an authorized user, can still be simultaneously modified by another authorized user.

SDS for C&M strictly does not support certificate RSA keys smaller than 1024 bits.

Windows client only


If the Windows client has been installed for all users, updating the Windows 10 operating system to Windows 10 build 1803 will not succeed via the update wizard. You must use Windows Update to perform this update.

Automatic protection cannot be enabled on folders located on a USB drive or on a shared network.

The protection of a folder cannot be modified if you have already protected or modified access to one of its sub-folders or parent folders.

Using the Stormshield Data Team module together with the SDS for C&M automatic protection of a folder is unnecessary and not supported.

To ensure that files moved to a Dropbox synchronized space are automatically protected, use the drag and drop or copy and paste functions. If you use the Move to Dropbox pop-up menu on a file, it will not be protected.

Temporary decryption folders cannot be locally protected with the Stormshield Data Team module in SDS Enterprise.

If automatic file protection has been enabled in synchronized spaces, the following restriction applies:

The file path from the root of the synchronized folder must not exceed 172 characters. If this is the case, the file will not be protected and will no longer be accessible.

SDS for C&M does not support zooming the display to 200% (and higher) on Microsoft Windows systems.

SDS for C&M does not take into account the frequency with which the password or PIN is requested as configured in the SDS Enterprise account of the user.

If needed, the SDS Enterprise recovery account must be associated with all Stormshield Data Security products.


The display of SDS for C&M screens may be altered if the font size of Android menus is increased.

With SDS for C&M installed in work profile mode via the MobileIron EMM, it is not possible to use some applications in the personal space. For example, you must manage OneDrive and DropBox applications from the EMM for the authentication file import function to be available.

In iOS, once you log on to SDS for C&M, the following error message may appear: You need an internet connection to continue. Please check your connection settings.
This error occurs if at least once country has been excluded in SDS for C&M's geographical settings. The application must then check the device's GPS position, which would require access to an online Apple service.