Explanations on usage


If SDS for C&M is used with SDS Enterprise 9.2.5, folders will not be automatically protected. You are strongly advised against installing this version of SDS Enterprise. Version 9.2.5 SP1 fixes this issue.

When automatic file protection is enabled, the "Save as" function cannot be used in the following cases:

  • When saving Microsoft Office files in a synchronized space such as OneDrive or SharePoint.
  • When saving Libre Office files in any type of synchronized space.

After a certificate renewal, the new certificate is not automatically taken into account when a protected file is edited. The wizard must be run again to manage access to the file and apply the new certificate.

During Protect and Share operations, or Share operations in a Dropbox space, the link may lead to a page that replaces quotes with the character string ". This has no impact on the actual name of the file.

SDS for C&M may suddenly shut down during keyboard navigation in the folder view of shared spaces. This is due to a known issue in the Qt framework, for which no fix has been scheduled. For more information, see the QT blog and the QT bug reports.

The use of proxies in NTLM authentication between a SDS for C&M macOS client and the SDMC server is not supported. Only Basic authentication is possible via web proxy or secure web proxy.

In External key management mode, the name of the company does not appear in the protection or sharing wizard.

Different SDS for C&M users cannot log in to the same session on a client workstation.

SDS for C&M currently does not support Microsoft OneNote files.

When a file's protection is removed, Windows privileges applied to the file will be restricted to the session user only.

In order to modify access to a file, it needs to be closed first.

If users' e-mail addresses contain accented characters, their user accounts will not be created properly.

SDS for C&M does not support the file protocol for automatic proxy configuration by script file (local file on the machine or available on a shared network).

SDS for C&M does not support resolutions lower than 1024x768.

The characters " # % * : < > ? / \ | [ ] are forbidden in file and folder names.

File and folder names may not begin or end with a period.

When a computer is connected to the Internet through a public WiFi network, it is possible that any redirection between the authentication page on the WiFi network and the authentication page on the shared space may alter the request and display an error on the platform's authentication page. You then need to start the sharing operation again.

In the event a protected file in the process of being edited cannot be backed up (e.g. if the file has been deleted or renamed in the meantime, or the file is located on a shared network and the connection has been shut down), the user will need to modify the backup location or rename his file.

Several instances of the same protected Access database (.accdb file) cannot be opened simultaneously if the active content has not be enabled.

SDS for C&M does not manage files' external resources (for example a link in a file to an external image).

Files protected by SDS for C&M and stored on a shared network, while in the process of being modified by an authorized user, can still be simultaneously modified by another authorized user.

SDS for C&M strictly does not support certificate RSA keys smaller than 1024 bits.

When you protect a locked file locally on macOS, the file is protected but the unprotected version of the file is also kept.

If you use SDS for C&M with SDS Enterprise, you cannot log in to SDS for C&M using several accounts within the same Windows session.

Windows desktop only

Windows 10 operating systems cannot be upgraded to a higher version of the system via the upgrade wizard; you must use Windows Update for this upgrade.

Automatic protection cannot be enabled on folders located on a USB drive or on a shared network.

The protection of a folder cannot be modified if you have already protected or modified access to one of its sub-folders or parent folders.

SDS for C&M automatic folder protection cannot apply to folders already protected by Stormshield Data Team.

To ensure that files moved to a Dropbox synchronized space are automatically protected, use the drag and drop or copy and paste functions. If you use the Move to Dropbox pop-up menu on a file, it will not be protected.

Temporary decryption folders cannot be locally protected with the Stormshield Data Team module in SDS Enterprise.

If automatic file protection has been enabled in synchronized spaces, the following restriction applies:

The file path from the root of the synchronized folder must not exceed 172 characters. If this is the case, the file will not be protected and will no longer be accessible.

SDS for C&M does not allow the display to be zoomed to 200% (and higher) on Microsoft Windows systems.

SDS for C&M does not take into account the frequency of password or PIN requests, configured in the SDS Enterprise user’s account.

If needed, the SDS Enterprise recovery account must be associated with all Stormshield Data Security products.

In Microsoft Windows 10, file icons which open with a "Tile" application, such as images or PDF files, are displayed in white when the files are shared on a shared space.

After SDS for C&M has been uninstalled, its icon may remain in the status bar. Restart your workstation so that it no longer appears.

On Windows Surface tablets with Office 365 installed, silent installations (msiexec /q) may fail on error. In this case, launch a manual installation.

macOS desktop only

In some cases, the SDS for C&M pop-up menu does not appear in the Finder. To resolve the issue, enable the SDS for C&M Finder extension in the System Preferences, then restart the workstation.

On macOS Mojave 10.14, the SDS for C&M icon is not always displayed correctly in the Dock.

On macOS Mojave 10.14, after the workstation has been restarted, an explorer will display the executable files on SDS for C&M. To work around this issue, in the Dock settings, unselect Show recent applications in Dock. This parameter applies to all applications. For more information, refer to the Stormshield Knowledge Base (authentication required).


If you use SDS for C&M Encryption Portal with a Microsoft Edge browser, files cannot be dragged and dropped in order to be protected or decrypted. This restriction occurs only with Edge. Double-click on the frame at the center of the page to select your file.

With SDS for C&M installed in work profile mode via the MobileIron EMM, it is not possible to use some applications in the personal space. For example, you must manage OneDrive and DropBox applications from the EMM for the authentication file import function to be available.

Android application only

Shared screen mode is not supported.

The characters + / \ ? are prohibited in file names.

The display of SDS for C&M screens may be altered if the font size of Android menus is increased.

iOS application only

On iOS13 and iPadOS13 with a Chrome browser, the SDS for C&M Encryption Portal page that allows you to download the decrypted file or select another file to protect does not appear. This issue occurs only with Chrome. To select another document, use the Previous button in the browser or open the portal in another compatible browser.

In iOS, once you log in to SDS for C&M, the following error message may appear: You need an internet connection to continue. Please check your connection settings.
This error occurs if at least on country has been excluded in SDS for C&M's geographical settings. The application must then check the device's GPS position, which would require access to an online Apple service.