Retrieving users' passwords

If users forget their passwords, a user with the Helpdesk role can assign a new password to them. For more information, please refer to the section Assigning Helpdesk and Recovery roles.

The following procedures only apply if you are in built-in key management mode.

In External key management mode, the Helpdesk role does not exist. To retrieve a user's password, look up the Knowledge base if you have imported .p12 files, or the Stormshield Data Authority Manager guide if you are using SDS Enterprise.