To get traces of your actions on your workstation

On Windows, to collect traces via SDS for C&M, you must have installed the product for all users.

  1. On Windows, right-click on the icon in the notification area in the taskbar and select the Settings menu.

    - or -

    On macOS, click on in the menu bar, then click on the gear wheel to choose the Settings menu.

  1. From the Diagnosis tab, click on Tracing.
  2. On Windows only, select the trace options according to your needs:
    • Session with screenshots allows you to capture images,
    • Under More details, the option Automatic protection of folders/synchronized spaces allows you to enable the traces related to this feature.
    • Standard traces and Advanced traces allow you to choose the trace level.
  3. Click on Start.
  4. Repeat the same scenario that led to the issue, then stop the session.
  5. Send the generated compressed file to the TAC.