Declaring the Helpdesk and Recovery user

Only in built-in key management mode, after you have declared the SDS for C&M administrator, you must declare the Helpdesk and Recovery user. The roles of this user are the following:

  • Helpdesk: He can assign a new password to a user who has forgotten the password associated with his SDS for C&M account,
  • Recovery: He can grant access to all the protected files of one user to another user, for example if the former user has left the company.